Discontinued

CHEAM Motors, located in the centre of the Surrey commuter village of Ewell close to both the M25 motorway and London, is a unique outlet – the only Subaru dealership in the country that does not also sell its IM Group 4x4 stablemate Isuzu. The company was established in 1926, and it flourishes on the experience of its staff. While Jim Childs has only been in the role of aftersales manager for a year, he’s worked at the current site for nine years and within Subaru and Isuzu for two decades.

Simon Elliott returned to head up Chrysler’s UK operations at the beginning of the year with his passion for the brand strengthened after two years of heading up its Chinese operations.

Renault admits that it's aftersales service has not been as good as it could have been and has adressed the shortfall with a new company-wide intititive launched on the back of the new generation Laguna.

Daihatsu has a refreshingly different way of doing business.

DRIVE along the M6 through Stoke-on-Trent and you will notice high above the motorway, in the shadow of the town's Britannia football stadium, an enormous new BMW and Mini dealership.

Situated across the road from the Lords cricket ground, Clive Sutton Premier Marques is an independent dealership offering high-end brands and models to well-to-do buyers at a premium price.

Bernard Bradley this week takes the helm at Honda UK with the brand on the cusp of securing a 5 per cent market share and intent on continuing its drive upmarket.

Big improvements in customer satisfaction ratings show Mercedes-Benz is recovering from its controversial problems relating to product quality – but the premium brand's UK network remains obsessed with providing the best in customer service.

Paul Willis honed his instinct for retailing at Marks & Spencer and, having moved into the motor industry with Ford in 1987, is now bringing those skills to bear at Volkswagen where he has been UK director for seven years.

Mini has claimed high interest in its latest model could pose supply problems for dealers when the car goes on sale in November.