MG Motor UK and its network gain Ombudsman accreditation

MG Motor UK and its nationwide retail network has gained accreditation to three of the Motor Ombudsman Chartered Trading Standards Institute (CTSI)-approved Motor Industry Codes of Practice.

As a vehicle manufacturer, MG Motor UK is accredited to The Motor Ombudsman’s New Car Code, joining 40 other brands that abide by the long-established Code of Practice.

Obligations laid down by the Code include, providing vehicles to motorists that are of the expected quality, using honest and accurate advertising at all times, presenting warranty documents in clear and plain English, and adopting swift and cost-effective customer complaints handling procedures.

Furthermore, the accreditation of MG dealerships to the Service and Repair Code means the vehicle manufacturer’s authorised repairers have also agreed to follow the standards contained within this Code. Among other obligations, businesses have pledged to use open and transparent pricing, the provision of invoices that match quoted costs, to complete any work as agreed with the customer, and to employ competent and conscientious staff that act in the best interests of vehicle owners.

Sureyya Cansoy, head of business services & engagement at The Motor Ombudsman, said: “We are delighted to welcome the UK’s fastest growing car brand, and their rapidly expanding dealer network to The Motor Ombudsman. As a business that clearly demonstrates a customer-centric philosophy, and that strives to deliver the very best service and product range for motorists, MG is a valued addition to our Codes portfolio, and we look forward to working closely with them.”

MG Motor UK’s commercial director, Guy Pigounakis, added: “A triple accreditation to The Motor Ombudsman’s Codes of Practice underlines our continued focus to meeting the needs of today’s discerning drivers, underlined by one of the most popular product ranges in the UK. Having first-hand access to information and counsel from a leading authority in the automotive sector will add significant value to our business and customers, and will ensure that our complaints handling procedures are always at the forefront of best practice.”